1. Tell me about a situation when you had to deal with an agitated customer. How did you handle the situation?
2. Tell me about the cases when do you feel written communication is preferable to verbal communication? Why?
3. Tell me about a time when you used verbal important point to convince customer.
4. Discuss a situation when you were able to communicate well with someone who dislikes you.
5. Have you ever needed to strongly raise your points in a meeting or presentation? Tell me about it. Were you successful?
6. What do you do to ensure that someone you are communicating with understands what you are trying to convey?
7. Tell me about a time when you had a miscommunication with someone, and what you did to fix it.
8. Rate your communication skills on a scale of 1 to 5 with 5 representing excellent communication skills.
9. What is your experience in terms of presenting to large or small groups? Describe a time when you had successful making a speech or presentation to a group?
10. What different approaches do you take in talking to different kind of people?
|
